Menu

• Home
• Description
• Webstart
• Grid RTM
• GEANT RTM
• Controls
• Download
• Instructions
• Troubleshooting
• Adding your site to the RTM
• GridLoad Graphs
• Computing Element Reports
• Screenshots of the RTM
• Contact
• About the grid

The Real Time Monitor

Trouble Shooting

This section is aimed at solving issues mostly with the 3D stand alone application.

• It doesn't work.
  Are you running Windows XP, Vista, Mac OSX 10.5+ or Linux with an nVidia graphics card? If not it probably won't work.
• It starts to run and you see a yellow box but it complains about the time being wrong.
  Due to the real time nature of the RTM it is sensitive to your computer's clock being incorrect. The application has some tolerance but will refuse to run if your clock is very wrong. To correct this set your computers clock to sync with an NTP server. To do this on windows right-cick the time in the bottom right hand corner of your screen and "Adjust Date/Time" and select the Internet Time tab. On Mac click the time in the top right hand corner and "Open Date & Time" and select "Set time & date automatically" and choose a NTP server from the list.
• It runs, you see a yellow box then the screen goes black and you can see some things (lines, compass, logos) but not the globe.
  This will happen the first time you run the RTM it just needs to download the image files. This can take a minute or so depending on your internet connection just wait. The images will be cached from now on so you won't see the blank globe again.
• On Mac OSX You see the yellow box and a terminal window, then the yellow box disappears, the terminal will say it is showing events but there are no graphics.
  You don't have Java 1.6 installed. On some installs of Mac OSX 10.5 Java 1.6 isn't installed and doesn't come as standard. To get it download and install this. Then go to Applications > Utilities > Java > Java Preferences Drag Java SE 6 64 Bit to the top of both of the lists (applications and applets) Now the new RTM should run.
• Running from the command line in Linux gives errors including a Java exception where "no gluegen-rt in java.library.path"
  You probably need updated jogl files. Go here and download the appropriate zip file. Unzip it and put the jogl.jar, gluegen-rt.jar and 4 .so files into the lib folder.
  If you are still getting this error try this command:
  java -Xmx512m -Dsun.java2d.noddraw=true -Djava.library.path="/home/user/RTM/lib" -jar /home/user/RTM/dist/rtm_3D_2009.jar This should work (where /home/user/RTM is the location of your RTM install) as it specifically tells Java where everything is.
• Running the webstart version you initially see no Earth at all just the sites
  This is not a problem. The images used by the RTM are downloaded and cached so when you first run the program they are not present. However every subsequent time you run it start-up will be quicker.

---